Privacy Policy

1. Introduction

This Privacy Policy explains how Luxury Travel UK collects, uses, stores, shares and protects personal information when you visit our websites, contact us, request a quotation, make a booking, or use our transport services.

We are committed to handling personal data fairly, securely and transparently in accordance with applicable UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

Luxury Travel UK is the trading name of Luxury Travel Group UK Ltd (Company No. 17135280), a company registered in England and Wales.

Luxury Travel UK is a professional passenger transport provider offering executive minibus hire, coach hire, airport transfers, corporate transport, event transport and private group travel services throughout the United Kingdom.

Data Controller

Luxury Travel Group UK Ltd is the Data Controller for the purposes of UK data protection law.

Registered Office:
124 City Road
London
EC1V 2NX
United Kingdom

Email: support@luxurytraveluk.co.uk

3. Information We Collect

We may collect personal information including:

• full name
• email address
• telephone / mobile number
• pickup and drop-off locations
• travel dates and times
• passenger numbers
• luggage requirements
• accessibility or special assistance requirements
• lead passenger contact details
• company or billing information where relevant
• any other information voluntarily provided by you

We may also automatically collect certain technical information including:

• IP address
• browser/device type
• pages visited
• website usage information
• approximate location data
• cookie / tracking data

4. How We Use Your Information

We may use personal information to:

• respond to enquiries and provide quotations
• process and manage bookings
• allocate vehicles, drivers and operational resources
• communicate regarding journeys, schedules or service updates
• communicate via email, telephone or messaging platforms such as WhatsApp
• share operational details with approved partner operators where necessary
• process payments securely
• manage customer support and complaints
• improve our websites and service performance
• comply with legal, regulatory, tax or compliance obligations

We do not sell personal data to third parties.

5. Legal Basis for Processing

We process personal data under one or more of the following lawful bases:

• Contractual necessity – to provide quotations, bookings and transport services
• Legitimate interests – for business operations, service improvement and fraud prevention
• Legal obligation – where required by law or regulatory requirements
• Consent – where consent is specifically required

6. Data Sharing

We may share personal data with:

• approved transport partner operators fulfilling bookings on our behalf
• secure payment processors (including Stripe or equivalent providers)
• website hosting or communications service providers
• professional advisers, insurers or legal representatives where necessary
• regulatory, law enforcement or legal authorities where required

Personal data is only shared where reasonably necessary for operational, legal or contractual purposes.

7. International Data Transfers

Some service providers may process personal data outside the United Kingdom.

Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place in accordance with UK GDPR requirements.

8. Data Retention

Personal data is retained only for as long as reasonably necessary for enquiries, bookings, legal, tax, accounting, compliance, operational and dispute resolution purposes.

9. Your Rights

You may have rights including:

• access to your personal data
• correction of inaccurate information
• request erasure where legally applicable
• restriction of processing
• objection to certain processing
• withdrawal of consent where consent applies

Requests relating to personal data may be submitted using the contact details below.

ICO Complaints

If you are unhappy with how your personal data is handled, you may lodge a complaint with the Information Commissioner’s Office (ICO).

https://ico.org.uk

10. Cookies & Tracking

Our websites may use cookies, analytics tools and tracking technologies to improve website functionality, monitor traffic, measure performance and enhance user experience.

You may control cookies via your browser settings.

11. Data Security

We implement reasonable technical and organisational security measures to protect personal data from unauthorised access, misuse, loss, disclosure or alteration.

However, no online transmission or storage system can be guaranteed as completely secure.

12. Children’s Privacy

Our services are not intended to be booked directly by children, and we do not knowingly collect personal data from children without appropriate adult involvement.

13. External Links

Our websites may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated revision date.

15. Contact Us

For privacy-related enquiries:
Email: support@luxurytraveluk.co.uk
Address: 124 City Road, London, EC1V 2NX, United Kingdom