Privacy Policy

1. Introduction

This Privacy Policy explains how personal information is collected, used, stored, and protected when you visit our websites, contact us, or make an enquiry for minibus and coach hire services.

We are committed to protecting your privacy and handling personal data transparently and securely, in accordance with UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR).

By using our websites or contacting us, you agree to the practices outlined in this policy.

2. Who We Are

Luxury Travel UK is a professional passenger transport operator providing minibus and coach hire services for corporate travel, private hire, events, and group transport.

Data Controller

Luxury Travel UK is the Data Controller for the purposes of UK data protection law.

Registered Address:
124 City Road, London, EC1V 2NX, United Kingdom

Email: support@luxurytraveluk.co.uk

Operator & Partner Fulfilment

Journeys may be:

• operated directly by Luxury Travel UK, or
• fulfilled by approved third-party partner operators.

Personal data is shared with partner operators only where necessary to fulfil an enquiry or booking.

3. Information We Collect

We may collect personal information including:

• Name
• Email address
• Phone number
• Pickup and drop-off locations
• Travel dates and times
• Passenger numbers
• Luggage or accessibility requirements
• Any additional information you choose to provide

We may also collect limited technical data automatically, such as:

• IP address
• Browser type
• Pages visited
• Approximate location data

4. How We Use Your Information

Personal data is used to:

• respond to enquiries and provide quotations,
• arrange and manage bookings,
• communicate regarding journeys or requests,
• share necessary details with partner operators where required,
• improve our websites and services,
• comply with legal and regulatory obligations.

We do not sell personal data. We do not send marketing communications without your consent.

5. Legal Basis for Processing

• Contractual necessity
• Legitimate interests
• Legal obligation
• Consent

6. Data Sharing

We may share personal data with:

• approved transport partner operators,
• website hosting, communications, or analytics providers,
• legal or regulatory authorities where required.

International Data Transfers

Some service providers may process data outside the United Kingdom. Where this occurs, appropriate safeguards are implemented in accordance with UK GDPR.

7. Data Retention

Personal data is retained only for as long as necessary to manage enquiries, bookings, legal obligations, and operational requirements.

8. Your Rights

• Access your personal data
• Request correction
• Request deletion (where permitted)
• Restrict or object to processing
• Withdraw consent

Right to Lodge a Complaint

If you are not satisfied with how we handle your personal data, you may lodge a complaint with the Information Commissioner’s Office (ICO).

Website: https://www.ico.org.uk

9. Cookies & Tracking

Our websites may use cookies for functionality, analytics, and service improvement. You can control cookies via your browser settings.

10. Data Security

We implement appropriate technical and organisational measures to protect personal data from loss, misuse, unauthorised access, or disclosure.

11. Children’s Privacy

Our services are not directed at individuals under the age of 13.

12. External Links

We are not responsible for the privacy practices of third-party websites.

13. Changes to This Policy

Updates will be published on this page with a revised date.

14. Contact Us

For privacy-related enquiries:
Email: support@luxurytraveluk.co.uk
Address: 124 City Road, London, EC1V 2NX, United Kingdom